BIG EASY ROASTING

Privacy Policy

Effective Date: January 1, 2026

Big Easy Roasting ("Big Easy Roasting," "we," "us," or "our") respects your privacy and values the trust you place in us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to bigeasyroasting.com, our in-person retail and event sales, and any other way you interact with us.

By visiting our website, placing an order, or otherwise providing us with information, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

Big Easy Roasting is a small-batch specialty coffee roaster based in Slidell, Louisiana. Our mailing and business address is:

Big Easy Roasting
514 Carr Dr
Slidell, LA 70457

We collect information you provide directly when you interact with us, including when you:

● Create an account or place an order on bigeasyroasting.com

● Sign up for our email list or a coffee subscription

● Contact us with a question, comment, or order issue

● Leave a product review

● Make a purchase in person or at an event using our card reader

This information may include your name, email address, mailing address, phone number, order history, and any message you send us. If you place an order, you also provide billing and payment details; see Section 4 for how we handle payment information.

When you visit our website, we and our service providers automatically collect certain information about your device and how you use the site, including your IP address, browser type, operating system, pages viewed, links clicked, referring website, and the date and time of your visit. We collect this information through cookies and similar tracking technologies, described in Section 5.

We work with third-party providers that may share limited information with us. For example, our review platform shares reviews and ratings you submit, and our shipping provider shares delivery status and tracking information tied to your order.

We use the information we collect to:

● Process and fulfill your orders, including shipping and returns

● Create and manage your account or subscription

● Respond to your questions and provide customer support

● Send you order confirmations, shipping updates, and other transactional messages

● Send marketing emails about new products, promotions, or company news, where you have not opted out

● Improve our website, products, and customer experience

● Detect, investigate, and prevent fraud or misuse of our website

● Comply with applicable law and enforce our terms

We process online payments through GoDaddy Payments and process in-person payments through the GoDaddy Commerce app and card reader. When you provide payment card information, GoDaddy's payment systems process and store that information directly. Big Easy Roasting does not store your full credit card number, card verification code, or other sensitive payment card data on our own systems.

Your use of GoDaddy Payments is also subject to GoDaddy's own privacy and security practices.

Our website uses cookies and similar technologies to keep the site functioning properly, remember your preferences, and understand how visitors use our site. We use Google Analytics to collect aggregated, anonymized statistics about website traffic and visitor behavior. Google may use this data consistent with its own privacy policy.

Most web browsers let you control cookies through their settings. You can set your browser to refuse cookies or alert you when a cookie is being sent, though some parts of our website may not function properly without them.

We share information with service providers who perform functions on our behalf. These providers only receive the information needed to perform their function and are not permitted to use your information for their own independent marketing purposes. Our current service providers include:

● GoDaddy: website hosting, e-commerce platform, and payment processing

● Google (Search Console and Analytics 4): website performance and traffic analytics

● Yotpo: customer review collection and display

● ShipEngine: shipping label generation and delivery tracking

We may add or change service providers over time. This list reflects our current practices and will be updated as our operations evolve.

Apart from the service providers described above, we do not sell your personal information. We may share your information:

● With service providers who help us operate our business, as described in Section 6

● If required by law, subpoena, or other legal process

● To protect the rights, property, or safety of Big Easy Roasting, our customers, or others

● In connection with a merger, sale, or transfer of some or all of our business assets

● With your consent or at your direction

We keep your information for as long as needed to fulfill the purposes described in this policy, including maintaining your order and account history, meeting our legal and tax obligations, resolving disputes, and enforcing our agreements. When we no longer need your information for these purposes, we take steps to delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect your information, and our website and payment platform providers maintain their own security measures. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security of your information.

You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Even after you opt out of marketing messages, we may still send you transactional messages related to an order or account.

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information in Section 13. We will respond to your request consistent with applicable law. Depending on your state of residence, you may have additional rights, such as the right to know what personal information we collect and the right to opt out of the sale or sharing of personal information. Big Easy Roasting does not sell personal information.

Our website and products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Our website may contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with any information.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Big Easy Roasting
514 Carr Dr
Slidell, LA 70457

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.